CUSTOMER CARE, PRIVACY + SAFETY

At Melt & Glow we are committed to protecting your privacy.  We will not share or release any of your information.  When you choose Melt & Glow you are guaranteed full confidence. We strictly follow GDPR and if you require any help in regards to your account, please do not hesitate to contact us. We proudly use third-party banking to verify payments, this is done through certified systems which means we do not have access to any of your bank details.  This means even when we refund, it is done via a secure baking system. When you commit to a purchase on the website, we collect the relevant information needed.  For example; your email address is kept on the system so we can email you details such as confirmation of your successful purchase or shipping information.  If you chose to not shop with us again, you are in your rights to ask for us to delete this information from our system. 

REFUNDS + EXCHANGES

If you are not happy with a product or your item has come damaged, please contact us directly.  We work each case on an individual basis. Sadly due to the nature of some of the products we sell, we are unable to offer returns due to our health and safety, and insurance policies.  We are able to offer solutions per individual as long as you have proof of order.

WHOLESALE ENQUIRIES 

Are you a local business who would like to do a collaboration? Or a retailer looking to stock a beautifully made, new item? We may be able to help! We are fully flexible and can work with many requests.  We are proudly insured and Cosmetically Accessed, meaning all of our products will come with correct labelling.   Bulk orders will most likely be made to to order, so payment would be required once agreed before stock is created.  You will not own any rights for exclusivity to Melt & Glow.

We do not have a minimum amount for a wholesale order, but please contact us to discuss ordering in bulk.  All of our products can be wholesale. 

PAYMENT METHODS

♡ Credit / Debit Cards ♡ Apple Pay ♡ Offline Payments (Please contact us)

DELIVERY OPTIONS

We offer FREE collection for all local Guernsey residents. Please select collection at the checkout stage.  Once your order is ready, you will receive an email to arrange a day and time best suited to you. Once you have confirmed you will then receive details of how to find us.  Please do not share these details with anyone else, due to working from home we would like to avoid people turning up unannounced as we are working via a contactless collection point.

We also offer local delivery, at the moment due to the increase of fuel costs our delivery fee is £2.50 island wide, this does change dependent on the current rates.  We are hoping to drop this once the price of fuel drops. 

SAFE PLACES: You have an option to enter a safe place at checkout stage, please note if you choose to have your item left, once delivery has taken place.  We are no longer responsible for your order, please only agree to a safe place is it is safe and secure.  You are also to use your work place if within working hours or a neighbor.  If you need to change this once your order has already been placed, this is not a problem - please contact us with alternatives!

Orders are handmade, please expect a turn around time of 3-5 business working days (bank holidays not included)